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Our Newsletter

Return and Exchange



Kilogram offers the following Return Policy:


SALE items are nonrefundable and can not be returned or exchange.  All SALE are Final.

If you are not satisfied with your purchase, return it to us for an exchange or refund, subject to the following terms.

For a full refund of product (original shipping cost is nonrefundable), email your request for return or exchange to:


Please state the original name and order number for us to trace your order.

*We refund any merchandise in resalable condition with a copy of your original invoice to the original payment method 

*If you are shipping within the continental US, you can choose to use your own carrier and will be responsible for return shipping costs.

*You must return the merchandise in original condition that you have received from us within twenty-one (21) days from the date of your original order. All returns must be in sellable condition with all original tags.

*Exchanges are subject to additional shipping costs which is billable to customer.